Jacada Inc. is a leading provider of agent desktop and process optimization software solutions for the customer service and support market. Our products and services are focused on two of the most important issues facing companies in today's uncertain marketplace – customer retention and cost reduction. Jacada projects often deploy in less than six months, and our customers can realize a complete return on investment within 12 months of deployment.
Jacada solutions help organizations improve their customer experiences and reduce their operational costs. Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting‐edge mobile solutions, agent desktops and process optimization tools. Customers can benefit from an improved customer service experience at every touch point with the organization, whether at the call center, on the mobile or at the retail store. Jacada projects often deploy in less than six months, and our customers can realize a complete return on investment within 12 months of deployment.
Customers across the globe, in every vertical, are using award winning Jacada solutions to broaden their customer service channels while automating complex processes. Thus, improving customer satisfaction and loyalty, reducing operational costs, enforcing and monitoring compliance with regulatory policies and procedures. Jacada solutions empower organizations to deliver "Customer Service. Simplified."
Founded in 1990, Jacada operates globally with offices in the Americas, Europe and the Middle East.
Learn more about Jacada.
- Download, Download the white paper "Mobile as the New Engagement Channel"
- View the Jacada Ltd. Code of Ethics
- View Jacada XBRL Files
"The pressure on telecommunications providers to improve customer service has never been greater. As their offerings are increasingly commoditized, the one remaining differentiator is customer service and these companies' call centers are often plagued with a mass of aging, complicated and inflexible information systems. A unified service desktop solution is a powerful weapon for dramatically and rapidly improving customer service without requiring a rewrite or replacement of existing systems. It's not surprising that Jacada appears to be gaining significant traction in this market."