1. Use License
This Site and its contents are the copyrighted property of Jacada and may contain copyrighted property of third parties. Nothing on this Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any copyrighted property displayed on the Site, without the prior written permission of the copyright owner. Jacada aggressively enforces its intellectual property rights to the fullest extent of the law.
The trademarks, service marks and logos (the "Trademarks") used and displayed on this Site are the registered Trademarks of Jacada and others. Nothing on this Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark displayed on the Site, without the prior written permission of the Trademark owner. The name of Jacada, the Jacada logo and other materials found on this Site may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without prior, written permission from Jacada. Jacada prohibits use of its Trademarks as part of a link to or from any site unless establishment of such a link is approved in advance by Jacada in writing. Other product and company names mentioned in this Site may be the Trademarks of their respective owners and may not be used without such respective owners prior written consent.
4. Links to Third Party Sites
Jacada does not maintain, is not responsible for the content of, and does not endorse, any of the web sites linked to or from this Site. You access or connect to these linked web sites at your own risk. The content, accuracy and reliability of, and the opinions expressed and other links provided in or to, these non- Jacada web sites are not investigated, verified, monitored or endorsed by Jacada, and Jacada disclaims any warranty and liability, express or implied, with respect to the contents of such web sites.
YOUR USE AND BROWSING IN THE SITE AND ANY CONTENT OR SERVICES PROVIDED HEREIN ARE AT YOUR OWN RISK. EVERYTHING ON THIS SITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. JACADA SPECIFICALLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND TITLE AND NON-INFRINGEMENT. JACADA SHALL HAVE NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE OR SERVICES PROVIDED HEREIN, FOR YOUR ACTION OR INACTION IN CONNECTION WITH THIS SITE OR SERVICES PROVIDED HEREIN OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH THIS SITE INCLUDING BUT NOT LIMITED TO ANY CONTENT OR SERVICES PROVIDED HEREIN. YOUR USE OF THIS SITE AND THE SERVICES AND CONTENT PROVIDED HEREUNDER IS AT YOUR OWN RISK. IN NO EVENT SHALL JACADA, ITS AFFILIATES OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS SITE, THE CONTENTS IN THIS SITE, THE SERVICES PROVIDED PURSUANT TO THIS SITE, THE DELAY OR INABILITY TO USE THIS SITE OR SERVICES OR OTHERWISE ARISING IN CONNECTION WITH THIS SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. JACADA ALSO ASSUMES NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THE SITE, YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO, OR AUDIO FROM THE SITE OR YOUR USE OF THE SERVICES.
SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSIONS OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
Except for information you transmit to Jacada for the purposes of receiving product support, any communication, material or information you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, postings or the like is, and will be treated as, nonconfidential and nonproprietary. Anything you transmit or post becomes the property of Jacada and may be used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting on the Site or otherwise. Jacada is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and services using such information. Through your usage of this Site, you may submit and/or Jacada may gather certain limited information about you and your Site usage. Jacada Inc. is free to use such information for any purpose it deems appropriate, including, but not limited to, creating customized web pages and marketing purposes.
You agree that no joint venture, partnership, employment or agency relationship exists between you and Jacada Inc. solely as a result of your use of this Site.
10. Entire Agreement
All e-mail addresses are kept in strict confidence and are used only for authorized communications. We do NOT sell, loan, lease or make our mailing lists available for any commercial purposes whatsoever. Any unauthorized use of our lists is prohibited, and all appropriate actions will be taken to prevent unauthorized use.
Unless it is specifically stated otherwise, when you are asked for personal information on this Site, you are agreeing to share that information with Jacada. When we request your personal information, we will try to let you know at the time of collection how we will use this information.
Because no data transmission over the Internet can be guaranteed to be 100% secure, we cannot ensure or warrant the security of any such information you transmit to us, and you do so at your own risk.
2. Information Collection
We may collect, store and use the following kinds of personal data:
- Information that you provide to us by registering with us via online forms or emails, subscribing to our website services and/or email notifications, through sales inquiries, and/or information about any transactions carried out between you and us on or in relation to this Site. (see Personally-Identifiable Information (PII) below)
- Information about your visits to and use of this Site. (see Nonpersonally-Identifiable Information below)
I. Personally-identifiable information (PII)
Personally-identifiable information collected with your consent may include, for example, name, company name, mailing address, e-mail address, telephone number, or any information that you may supply in connection with applying for an account with us, any responses you choose to provide to survey questions, or any inquires you may make through the Site's registration forms. We do not share, sell, rent or trade PII with third parties for their promotional purposes.
III. Personally-identifiable web site activity monitoring
In the case of visitors to our Site, who either (i) submit inquiries or information via web forms, or (ii) have been directed to our Site after clicking on a link in marketing e-mail from us, we may use software to connect such information submitted to us (such as e-mail addresses and contact information) with the IP address and cookie on the computer that has submitted the information to us (see "Cookies" above for a further description of cookies).
Once a visitor has submitted a web form to us or clicked on a particular link in a marketing e-mail from us, we may maintain a personally-identifiable record of certain information about their visits to our Site, such as the pages viewed on our Site, the time of the visit, the order of pages accessed, what search terms brought them to our Site, and the amount of time spent on each page. We may combine this information with other information about such visitor or its company. We use this information to better tailor the marketing of our products and services to our site users; we do not sell or share personally-identifiable web site activity information with third parties, other than our service providers which may use such information solely in connection with the service they are performing for us.
If you would prefer that we not link your personally identifiable information with data from your visits to our web site - Disable cookies in your Web browser. If you disable cookies, you would need to do so from each computer that you use to access our site.
IV. Nonpersonally-identifiable web site activity monitoring
This Site also collects nonpersonally-identifiable information. For example, as you browse this Site we may collect information about your visit, but not about you personally. Via web server logs, for example, we may monitor statistics such as: the number of people that visit our Site, which page(s) are visited on our Site, from which domain our visitors come (e.g., aol.com, hotmail.com, etc.), and which browsers people use to visit our site (e.g., Netscape Navigator, Microsoft Internet Explorer, etc.)
We may use this information in the administration of this Site, to improve the Site's usability, and for marketing purposes.
3. How Information Is Used
Jacada collects information from users for the following purposes:
To provide future service and support. Information collected for this purpose is both contact information and information related to products and service/support requested. This information is also used to provide service, product update, and similar notices to various Jacada communities, such as partners, resellers and customers.
To select content. Information may be collected to help create web site content and navigation that is most relevant and user friendly. This includes information collected as a result of Site navigation as well as information provided in forms.
To respond to user inquiries and requests for information. This information includes registrations for newsletters and specific requests for further information.
To better tailor marketing to user needs. We may use information to provide you with timely and pertinent notices of news, product releases and service developments that address your needs and requirements. Marketing notices are subject to the general opt-out elections.
To better respond to requests for service or quotes for products. Jacada will pass contact information to the appropriate Jacada sales person for follow-up related to your request.
To provide information on educational events or relevant partner products. We occasionally co-sponsor events with partners that provide services of potential benefit to Jacada software users. We may provide information on such events and services to users that have provided information, indicating interest in the subject matter or service. To help assure respect of your information, we maintain control of the information or limit the use of the information by these partners.
To address performance and fix issues. On occasion, patches and other fixes to software are developed by Jacada. We may communicate the availability of these patches or fixes to licensees of software and parties who have identified themselves to us as users or developers. These communications will not contain marketing messages and will not be subject to general opt-out elections, due to the potential importance of these patches and fixes.
As a result of legal requirements. Jacada may be required to provide personally identifiable information to comply with legally mandated reporting, disclosure or other legal process requirements.
4. Use of Your Information
We agree not to provide your e-mail address to any third party for commercial use (other than to our third party service providers which may use such information solely in connection with the service they are performing to us), and we will not share your information with third parties without your permission, other than for the limited purposes described above in Section 3, "How Information is Used." In addition, our Site uses outsourcing programs to assist us in collecting, storing, managing, and analyzing this data to better tailor our Site. These outsourced providers have access to your information, but are contractually obligated to keep such information confidential and will not disclose or use your information in any way. You should be aware, however, that except as limited by the foregoing sentences, and except for information you transmit to Jacada for the purposes of receiving product support, any communication, material or information you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, postings or the like is, and will be treated as, nonconfidential and nonproprietary. Anything you transmit or post becomes the property of Jacada and may be used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting on the Site or otherwise. Except as otherwise provided herein, Jacada is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and services using such information.
5. Preferences and Opt-Out
Jacada recognizes that users may not wish to be contacted about new or related products. Jacada.com allows you to opt-out of e-mail marketing that may result from your use of the site. These choices may be made as part of the registration process or from links in marketing mailings. You may opt-out by sending an e-mail to firstname.lastname@example.org, indicating "opt-out" in the subject line and specifying, if any, what problem you have encountered in the body of the message.
6. Policy Updates
We may update this policy from time to time to describe how new site features affect our use of your information and to let you know of new control and preference features that we provide you. Updates will be posted on our Web site.
Jacada's U.S. Headquarters is located at 400 Perimeter Center Terrace, Suite 100, Atlanta, GA 30346.