This section describes the GET and POST requirements of the HTTP request REST methods.

REST GET

The REST GET method retrieves a resource or a resources list. The requirements are as follows:

•Use the HTTP GET request.

•Specify Query parameters for filtering in the form of name/value pairs. For example, to add agent skill and wait time parameters to the request, add "?agentSkill=Support&maxWaitTime=20".

REST POST

The REST POST method creates and updates resources. The requirements are as follows:

•Use the HTTP POST request.