Invoking the Method Using REST

URL Syntax and Example

http://[host:port/internalPath]Application Name/agent/version/[version]/account/[accountID]/interactiondata/[interactionuniqueid]/variableSet/[variablesetid]

http:/interact.jacada.com/interact/agent/version/1/account/12345678/interactiondata/040100709/variableSet/customerInfoSet

Specific URI Fields

URI Field

Data Type

Description

variablesetid

string

The identifier of a variable set, as defined in the Interaction Designer.
HTTP Method

GET

HTTP Headers

Tenant-Id: <account>

Application-Key: <agent app application key>
Sample Response

{

  "voice" : {

    "data" : {

      "customerProfile" : "postpaid",

      "customerId" : "12345",

      "targetTelephonyQueue" : "billing",

      "phoneNumber" : "7770000",

      "agentSkill" : "",

      "language" : "en-us",

      "lastName" : "Smith",

      "firstName" : "Jane"

    }

  }

}