The Interaction Designer is a standalone application that enables designers to create, test and update workflow based Interactions. An Interaction is a step-by-step visual representation of a workflow. (For more information about Interactions, refer to Using Interactions to Manage Workflows.)

Since using the Designer does not require any advanced programming skills, business analysts, system integrators and other non-developers can use the application to build required workflows. Interactions can be as complex as necessary, and can involve allocators, database communications, and other advanced elements.

In runtime, Interactions can be run in any of the following Jacada Interaction Server applications (according to the license of the user):

•Agent Application: Designed for call center agents, who use the workflows while interacting with customers.

•Mobile Self Service: Designed for customers accessing self service guided flows using their mobile devices.

•Web Self Service: Designed for customers accessing self service guided flows using a browser.

The Designer is delivered with several sample Interactions, to serve as a reference and a starting point for customers in developing their own Interactions. In addition, there is a dedicated set of APIs that enables customers to develop their own Interactions based on the APIs and a set of rules published with the APIs. For more information, refer to the Jacada Interaction Server API Guide.