Integration Points

This Interaction element enables you to obtain and manipulate information contained in other applications and databases. You can view and use all information made available to you by the IT/Administration department of your organization.

Integration Point elements allow you to:

•Get data (from other applications and databases) and use it in your Interaction,  (e.g., get a customer record from Siebel).

•Set information in other applications and databases, based on inputs and decisions already made in your Interaction.

The web service integration points available to you are defined in the Jacada Interaction Server Administration Console. For more information, refer to the Jacada Interaction Server Administration Guide.

Using an Integration Point in an Interaction involves inserting the element into the Interaction, selecting an integration point, and then configuring input and output parameters.

To insert an Integration Point element:

•From the Insert menu, select Integration Point. Alternatively, from the toolbar, click IconIntegrationPoint, and then click

The Integration Point Definition dialog opens, with the General tab displayed by default.

tog_minusConfiguring General Settings

Configuring general settings involves defining a name for the Interaction element and then selecting the required web service integration point. Both SOAP and REST protocols are supported.

General Tab

Setting

Description/Notes

Reference name

The name of the Interaction element. The name should be unique, so it can be used for referencing. The reference name appears only in Design view. It is not visible to users.

Data

Contains a list (in tree format) of all configured integration points. SOAP and REST integration points are listed in separate nodes.

Once you select an integration point, the Details frame is automatically populated with basic information about the selected integration point.

integrationpoint_generaltabwithdetails_zoom20
tog_minusConfiguring Input Parameters

This tab enables you to assign input parameters for the selected integration point. Possible parameters that can be assigned are displayed in the Parameters frame.

Input Parameters Tab

Input parameters can be set in one of the following ways:

•Check the Use existing element checkbox, and then select the relevant parameter from the dropdown list.

•Clear the Use existing element checkbox, and then enter the parameter in the textbox.
tog_minusConfiguring Output Response

This tab enables you to assign a Variable element in which to put the return value. Appropriate defined Variables are displayed in a dropdown list in the Response frame.

Output Parameters Tab

To assign a Variable, select the relevant Variable, and then click OK.