Jacada for Financial and Insurance Services
For financial and insurance services companies, a thorough understanding of a customer’s often-complex relationship and history is difficult under the best of circumstances. Customer service representatives (CSRs) are often forced to deal with complex, disjointed applications, leading to CSR dissatisfaction and poor customer service scores. When CSRs can focus on a client rather than on applications and tools, they are more effective, productive and better able to positively impact customer satisfaction… not to mention revenues.
Jacada has an extensive and proven track record of providing effective solutions for customer-facing representatives. By working with some of the largest and most prestigious financial and insurance services companies in the world – including Fortune 500 companies such as Nationwide Insurance – Jacada has built and successfully deployed customer service solutions which deliver:
- Integration of CSR roles - across both claims and service
- Reductions in policy and claims processing time and costs
- Dramatic improvements in the "customer experience"
- Increased revenues
- Greater staff retention and significantly shorter training times
Download our Industry Solutions for Insurance brochure
Request more information about our Financial and Insurance Services solutions
– Srinivas Koushik, Chief Information Officer, Nationwide Insurance
