Customer service is a top priority for almost every business around the globe. Whether technical or non-technical, sales or non-sales, contact centers share the same pains: inefficiencies, lack of productivity, long training times, complex, outdated systems and frustration. Businesses continue to search for the most cost-effective and productive methods to deliver quality customer service and support. Jacada can fulfill these cross-industry needs. We have developed a keen awareness of business drivers and key performance indicators for customer service operations within various vertical markets.
Jacada has industry expertise in a number of business-to-consumer customer service operations, including:
- Financial and Insurance Services
- Cross-industry customer service solutions
We help our customers, in a variety of industries meet and achieve their customer service goals.
Improve Agility in Contact Centers with SOA, Yankee Group