Jacada In the News
- Articles
- Press Releases
- Agent Productivity
- Contact Center Management
- Customers & Partners
- Industry Specific
- Unified Desktop
- Universal / Virtual Agents
Jacada to power customer support on smartphones - CXOToday.com, Sept-27-2012
Jacada Supports Mobile Customer Service - VentanaResearch.com, June-5-2012
Why CRM can increase Average Handle Time in your call centre – Call Centre Clinic - Jan 2012
The Pros and Cons of Scripting Contact Center Conversations – 1to1 Magazine Apr 2012
CRM and Agent Productivity – Connections Magazine - Apr 2012
Go From A Cost Center to a Profit Center – Contact Professional - May 2012
Jacada Announces Public Beta of New Mobile Customer Service Software – CRM Magazine - June 2012
Jacada Says Mobile App Will Promote Self-service Via Smartphone – Enterprise Apps Today - June 2012
Customers’ Role in the Production Chain – 1to1 Magazine - June 2012
Jacada Receives Customer Interaction Solutions® Magazine's 2011 Product of the Year Award
Why CRM can increase Average Handle Time in your call centre, Call Centre Clinic, January-5-2012
Agent Scripting that Doesn’t Sound … Scripted!, Call Centre Clinic, January-5-2012
Big Telcos Tap Jacada, Billing World, November-30-2011
Untangling the Complex Agent Desktop Yields Multi-Faceted Improvements, TMCNet, November-29-2011
Making a Case for Why Customer Information Systems Don’t Belong in the Cloud, Call Centre Clinic, November-23,-2011
Jacada releases enhanced version of WorkSpace Agent Desktop 6.0, HealthTech Zone, November-17-2011
Jacada Refreshes Web Enablement Software for IBM i and z/OS, ITJungle, October-18-2010
Lessons from small firms for the big six, Utility Week, May-11-2010
Getting it right the first time - Can your business really afford not to? Customer Strategy, Apr-1-2010
Web self service and call centers dissatisfy both German and UK customers, www.call-center-international.com, Feb-1-2010
Emerging Technology: Thinking Out of the Box, CIOInsight, Dec-10-2009
Guy Tweedale, SVP of EMEA, discusses call center survey results on Liverpool radio station, City Talk 105.9FM, Oct-5-2009
A-Z of Building a Great Team, Call Centre Focus, Aug-1-2009
Consumers Less Willing to Put Up with Poor Service, TMCnet, Jun-12-2009
The Economy & Customer Service, USA TODAY, Jun-2-2009
On Hold? More To Do Than Eye-Rolling, Toe-Tapping, NPR, May-2009
O2 Cuts Call Handling Time, Boosts Customer Service Experience, Vanilla Plus, Apr-2009
Maintaining the Customer Service Experience, Directors' Dining Club, Mar-2009
Customer Contact, Post Magazine, Feb-2009
From Complexity to Competitive Advantage, Call Center Clinic, Feb-13-2009
Empowering Today's CSR - A Critical Business Connection, Contact Professional, Feb-18-2009
Nationwide Uses Unified Desktops to Boost Customer Satisfaction, CIO Magazine, Jan-12-2009
New Year Resolution Tips for your Call Centre, Call Centre Helper, Jan-7-2009
Sector Must Not Byte Off More Than It Can Chew, The Scotsman, Nov-7-2008
Nationwide Honored with InfoWorld Top 100 Award for Jacada WorkSpace Desktop Solution, InfoWorld, Nov-17-2008
Global Customer Warming, 1to1 Magazine, Nov-5-2008
Hanging on the Telephone, Financial Management, Nov-2008
Unlocking the Sales Potential of Customer Service, Winning Edge, October 2008
Intelligent dialogue in the contact centre: Tearing up the script? Mycustomer.com, Sep-2008
Jacada Looks to Expand its WorkSpace in Key Industries, CRM Magazine, Oct-2008
Are You Balancing Customer Service with Financial Targets, or are Your Stakeholders Ahead of Your Customers? Customer Strategy Executive Forum Report, July-2008
Smarter Software, CCF, Intelligent Desktops Handbook, July 2008
Virtualised Agents, Financial Sector Technology, May/June-2008
The Fight for First: Three Strategies for Achieving First Call Resolution, Catalogue eBusiness, May-22-2008
Fusing Agents With Better Workflow And Processes For Better Customer Service, Customer Interaction Solutions, April/May 2008
The 2008 CRM Service Awards: Rising Star - Jacada, Destination CRM, Apr-2008
Multichannel Takes Hold on Retail Industry, Retail Technology, Feb-2008- Emerging Technology: Thinking Out of the Box, CIOInsight, Dec-10-2009
A-Z of Building a Great Team, Call Centre Focus, Aug-1-2009
O2 Cuts Call Handling Time, Boosts Customer Service Experience, Vanilla Plus, Apr-2009
From Complexity to Competitive Advantage, Call Center Clinic, Feb-13-2009
Empowering Today's CSR - A Critical Business Connection, Contact Professional, Feb-18-2009
Nationwide Uses Unified Desktops to Boost Customer Satisfaction, CIO Magazine, Jan-12-2009
New Year Resolution Tips for your Call Centre, Call Centre Helper, Jan-7-2009
Global Customer Warming, 1to1 Magazine, Nov. 5, 2008
Unlocking the Sales Potential of Customer Service, Winning Edge, October 2008
Intelligent dialogue in the contact centre: Tearing up the script? Mycustomer.com, September 2008
Jacada Looks to Expand its WorkSpace in Key Industries, CRM Magazine, October 2008
Smarter Software, CCF, Intelligent Desktops Handbook, July 2008
The Fight for First: Three Strategies for Achieving First Call Resolution, Catalogue eBusiness, May-22-2008
Virtualised Agents, Financial Sector Technology, May/June-2008
Fusing Agents With Better Workflow And Processes For Better Customer Service, Customer Interaction Solutions, April/May 2008 - Getting it right the first time - Can your business really afford not to? Customer Strategy, Apr-1-2010
Emerging Technology: Thinking Out of the Box, CIOInsight, Dec-10-2009
O2 Cuts Call Handling Time, Boosts Customer Service Experience, Vanilla Plus, Apr-2009
Customer Contact, Post Magazine, Feb-2009
From Complexity to Competitive Advantage, Call Center Clinic, Feb-13-2009
Empowering Today's CSR - A Critical Business Connection, Contact Professional, Feb-18-2009
Nationwide Uses Unified Desktops to Boost Customer Satisfaction, CIO Magazine, Jan-12-2009
New Year Resolution Tips for your Call Centre, Call Centre Helper, Jan-7-2009
Sector Must Not Byte Off More Than It Can Chew, The Scotsman, Nov-7-2008
Nationwide Honored with InfoWorld Top 100 Award for Jacada WorkSpace Desktop Solution, InfoWorld, Nov-17-2008
Global Customer Warming, 1to1 Magazine, Nov. 5, 2008
Hanging on the Telephone, Financial Management, Nov. 2008
Intelligent dialogue in the contact centre: Tearing up the script? Mycustomer.com, Sep-2008
Jacada Looks to Expand its WorkSpace in Key Industries, CRM Magazine, Oct-2008
Are You Balancing Customer Service with Financial Targets, or are Your Stakeholders Ahead of Your Customers? Customer Strategy Executive Forum Report, July-2008
Smarter Software, CCF, Intelligent Desktops Handbook, July 2008 - O2 Cuts Call Handling Time, Boosts Customer Service Experience, Vanilla Plus, Apr-2009
From Complexity to Competitive Advantage, Call Center Clinic, Feb-13-2009
Empowering Today's CSR - A Critical Business Connection, Contact Professional, Feb-18-2009
Nationwide Uses Unified Desktops to Boost Customer Satisfaction, CIO Magazine, Jan-12-2009
Nationwide Honored with InfoWorld Top 100 Award for Jacada WorkSpace Desktop Solution, InfoWorld, Nov-17-2008 - O2 Cuts Call Handling Time, Boosts Customer Service Experience, Vanilla Plus, Apr-2009
Customer Contact, Post Magazine, Feb-2009
Nationwide Uses Unified Desktops to Boost Customer Satisfaction, CIO Magazine, Jan-12-2009
Nationwide Honored with InfoWorld Top 100 Award for Jacada WorkSpace Desktop Solution, InfoWorld, Nov-17-2008
Multichannel Takes Hold on Retail Industry, Retail Technology, Feb-2008 - Top 5 'No-Brainer' Technology Investments for 2010 - Unified Desktop, Call Centre Clinic, Dec-7-2009
A-Z of Building a Great Team, Call Centre Focus, Aug-1-2009
On Hold? More To Do Than Eye-Rolling, Toe-Tapping, NPR, May-2009
O2 Cuts Call Handling Time, Boosts Customer Service Experience, Vanilla Plus, Apr-2009
From Complexity to Competitive Advantage, Call Center Clinic, Feb-13-2009
Empowering Today's CSR - A Critical Business Connection, Contact Professional, Feb-18-2009
Nationwide Uses Unified Desktops to Boost Customer Satisfaction, CIO Magazine, Jan-12-2009
New Year Resolution Tips for your Call Centre, Call Centre Helper, Jan-7-2009
Sector Must Not Byte Off More Than It Can Chew, The Scotsman, Nov-7-2008
Hanging on the Telephone, Financial Management, Nov. 2008
Unlocking the Sales Potential of Customer Service, Winning Edge, October 2008
Jacada Looks to Expand its WorkSpace in Key Industries, CRM Magazine, October 2008
Smarter Software, CCF, Intelligent Desktops Handbook, July 2008
The Fight for First: Three Strategies for Achieving First Call Resolution, Catalogue eBusiness, May-22-2008
Fusing Agents With Better Workflow And Processes For Better Customer Service, Customer Interaction Solutions, April/May 2008
Multichannel Takes Hold on Retail Industry, Retail Technology, Feb-2008 - O2 Cuts Call Handling Time, Boosts Customer Service Experience, Vanilla Plus, Apr-2009
Empowering Today's CSR - A Critical Business Connection, Contact Professional, Feb-18-2009
Nationwide Uses Unified Desktops to Boost Customer Satisfaction, CIO Magazine, Jan-12-2009
Virtualised Agents, Financial Sector Technology, May/June-2008