ATLANTA, GA – October 19, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, signs agreement with Blue Cross Blue Shield of Massachusetts (BCBSMA) to provide Jacada Fusion Integration Technologies in support of streamlining their technology services and accelerating their move to Service Oriented Architecture (SOA). This solution will allow BCBSMA to easily integrate and exchange data for critical host-based, web-based and Windows applications.

CRM Essentials Co-Founder Wraps Fall Series

ATLANTA, GA – Oct 18, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, proudly presents " Customer Service 2.0: Access the Experts," a unique online blogging and customer education program exclusively on Jacada.com. As part of this educational series join Brent Leary, Co-Founder and Partner of CRM Essentials, for a complimentary webinar Thursday, October 21, 2010 at 11am ET.

Founder of ThinkJar part of Fall Analyst Series

ATLANTA, GA – Oct 4, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, proudly presents "Customer Service 2.0: Access the Experts," a unique online blogging and customer education program exclusively on Jacada.com. As part of this educational series join Esteban Kolsky, Principal and Founder of ThinkJar, for a complimentary webinar Thursday, October 7, 2010 at 11am ET.

ATLANTA, GA – Sept 17, 2010 – Jacada, Inc., a leading provider of customer experience management and process optimization solutions for customer service operations, announces verification of Cisco Compatibility for Jacada WorkSpace. Jacada is a member of the Cisco Developer Network and Jacada WorkSpace 5.2 has tested compatible with Cisco Unified Contact Center Enterprise (UCCE) 7.5. Jacada is now eligible to utilize the "Cisco Compatible" logo which signifies that Jacada’s product has undergone interoperability testing by Jacada and Cisco, based on testing criteria set by Cisco.