Partnership enables India-based telecom, insurance, back-office, ITES, banking, travel, and transportation companies to benefit from customized customer interaction solutions

Mumbai, July 2, 2012 — Jacada Ltd., a leading provider of customer service experience and interaction optimization solutions, and AGC Networks, the world’s leading Solutions Integrator in Unified Communications, Network Integration, Data Center & Virtualization, and Enterprise Applications, has entered into a partnership that will provide Indian companies with tailored customer service solutions. The partnership enables contact center agents to connect to customer data in a simplified and consistent way regardless of the channel — creating more effective customer interactions while reducing operational costs.

Company Honored with Call Center Excellence and Global Telecoms Business Innovation Awards for its Customer Service Technology Solutions

ATLANTA– June 26, 2012 – Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers received two industry awards within a week of each other this month. The company first received an honorable mention in the category of Best Technology Solution Provider from the Call Center Excellence Awards, followed by a Global Telecoms Business Innovation Award for Consumer Service Innovation for its work with Telefonica O2 UK (O2).

German cable operator increases efficiency and gains comprehensive view of customers with award-winning customer service technology

ATLANTA— June 17, 2012— With a customer base of approximately 8.5 million connected households throughout Germany, Kabel Deutschland (KD) turned to Jacada, a leading global provider of customer service experience technology, to provide a single yet comprehensive view of its customers.

Jacada’s solution integrates vital applications and multiple customer communication channels across KD’s contact centers to provide a single, optimized view of customer information. This integration enables agents to easily navigate through customer data and services in a more efficient matter.

Jacada Mobile Agent bridges mobile self-service with customer care, allowing business users to quickly create richer mobile customer interactions and reduce service costs.

ATLANTA– June 5, 2012 –Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced the beta availability of Jacada Mobile Agent,