Achieved 25 percent decrease in repeat calls and 50 percent reduction in escalated calls

ATLANTA, GA – September 13, 2011 – Jacada Ltd. (NASDAQ: JCDA), a leading provider of customer service experience management and process optimization solutions for contact centers, announced that Telefónica O2 UK has chosen Jacada Agent Scripting (JAS) Product Suite to enable its Gurus support team to deliver superior customer service.

ATLANTA – August 18, 2011 – Jacada, Inc., a leading provider of customer service experience and interaction optimization solutions, today announced that is has expanded its relationship with Kabel Deutschland. Revenue from these material agreements will be recognized over current and future quarters.

Mr. Hollander and Mr. Clear will share leadership roles

ATLANTA – August 8, 2011 – Jacada, Inc., a leading provider of customer service experience and interaction optimization solutions, today announced that Mr. Gideon Hollander, Jacada’s founder and its active Chairman of the Board, was appointed as Co- Chief Executive Officer of the Company effective August 1, 2011.

The easiest way ever to build Call Center Scripts and Call Flows.

ATLANTA, Georgia—July 5, 2011—Jacada, Inc. announced today the release of its breakthrough state of the art call center scripting tool, Jacada® Agent Scripting (JAS) V6.0, with immediate availability of a downloadable version from its website (www.Jacada.com).