Jacada application enhancement products allow you to maximize the investments you've made in existing systems and infrastructure by extending them to deliver the best, most productive customer service experiences possible. Our non-invasive solutions can be implemented in a matter of months, rather than years for built-from-scratch projects. The result is rapid ROI and a significant savings to your operations and IT budgets.
With a focus on contact center operations and a reputation as the leading non-invasive integrator, our agent desktop and customer service experience optimization solutions improve the effectiveness of customer interactions.
Our products provide these key benefits:
- Reduced customer service complexities
- Reduced training time and error rates
- Reduced operating expenses
- Improved effectiveness, productivity, and efficiency
- Consistent customer-facing processes
- Better access to customer details and alerts
- Improved data accessibility, call center monitoring, reporting and compliance
- Incremental revenue through cross-selling
- Agents enabled to provide enhanced service and more value