Jacada application enhancement products allow you to maximize the investments you've made in existing systems and infrastructure by extending them to deliver the best, most productive customer service experiences possible.
Our solutions range from integrating to your legacy (Web, Windows and Host) applications, automating routine tasks, or web-enabling your host systems. If you have legacy applications today, chances are we can improve them!
Our non-invasive solutions can be implemented in a matter of months, rather than years for built-from-scratch projects. The result is rapid ROI and a significant savings to your operations and IT budgets.
With a focus on contact center operations and a reputation as the leading non-invasive integrator, our agent desktop and customer service experience optimization solutions improve the effectiveness of customer interactions.
Our products provide these key benefits:
- Cross-system automated logon
- Automation of routine tasks
- Reuse of legacy application in SOA initiatives
- Repurpose your Web, Windows and Host applications
Our application enhancement portfolio of products leverages your current IT environment and in-place assets, so you don't have to "rip and replace" your current systems.
Application Enhancement Products
"How can I integrate with existing applications?"
Jacada Integration & Automation (Formerly Jacada WinFuse)- provides robust data integration and desktop automation capabilities, which improves efficiency and accuracy by eliminating redundant data entry, resulting in more streamlined business processes.
"What can I do with old legacy “green screens”?"
Jacada Interface Server- the leading automated Web-enablement solution for extending and modernizing legacy host systems by generating a thin-client graphical user interface.
Jacada HostFuse- allows legacy applications to be "service enabled" – expose functionality contained within an existing host application as open standard Web services.