Meet the Uniphore Business AI Suite
for Customer Service

Power the entire customer service journey with purpose-built AI solutions for the enterprise.

The Future of Customer Service Starts Here

Uniphore’s Business AI Suite delivers end-to-end contact center transformation—spanning secure interaction recording, intelligent self-service, real-time agent assistance, and AI-powered conversation intelligence.

Built on our unified AI platform, the Business AI Suite powers enterprise-grade capabilities across data, knowledge, models, and agentic workflows—enabling teams to deploy AI applications that deliver better outcomes, faster.

The Business AI Advantage for Customer Experience

Out of the Box Impact

Uniphore’s AI solutions are built for the contact center’s toughest challenges—handling high-volume inquiries, guiding agents in real time, and uncovering hidden insights—so teams can drive impact without reinventing the wheel.

Smarter Agents, Smarter Decisions

With built-in GenAI and agentic capabilities, the Business AI Suite empowers frontline teams to resolve issues faster, make informed decisions in the moment, and reduce costly manual tasks.

Enterprise-Ready by Design

Built to meet the demands of global contact centers, the Business AI Suite offers flexible deployment, robust security, and seamless scalability—ensuring compliance and performance at every level.

Conversation Insights Agent

GenAI Conversation Intelligence

Streamline your AI model stack with unified orchestration, automated fine-tuning, and high-performance inference — built for enterprise scale.

Ask Your Data
Use natural language to surface insights, track trends, and drive decisions
Conversation Facts
Generate structured insights from unstructured calls—no technical skills or keyword configuration required
Topic Discovery & Trend Analysis
Identify new call drivers, sentiment shifts, and escalation risks
Customizable Reports & Dashboards
Centralize key metrics with configurable visualizations

Self Service Agent

Autonomous AI Agents

Augment your contact center with autonomous AI agents that deliver 24/7, human-like support. U-Self Serve engages customers across voice and digital channels, delivering accurate answers grounded in enterprise knowledge—resolving issues quickly and enabling a smarter, frictionless self-service experience.

LLM-Powered No-Code Agent Design
Design AI agents using natural language or visual tools—no technical expertise required
Multilingual, Emotion-Aware Communication
Detect language in real time and adjust tone and response to de-escalate or empathize
Complex Task Automation
Handles multi-step workflows across enterprise and third-party systems with clarity and precision

Real-time Guidance Agent

Real-Time Agent Assist

Empower agents with real-time, AI-driven support that adapts to every conversation. U-Assist surfaces the right knowledge, provides in-the-moment guidance, and automates tedious post-call tasks—boosting efficiency, accuracy, and consistency across the contact center.

Real-Time Agent Guidance
Deliver next-best actions and workflows triggered by intent and context to reduce errors and speed resolution
Knowledge Assist
Surface real-time answers by connecting agents to enterprise knowledge—no need to search multiple systems
Conversation Summaries
Automatically generate summaries that capture key actions, outcomes, and call details with less manual work
Manager Dashboard
Monitor agent performance and quality metrics in real time to spot trends and guide coaching

Communication Recording Agent

Enterprise Communication Recording

Securely record, store, and access every interaction with full compliance and enterprise control. U-Capture captures voice and screen activity across channels—enabling robust quality assurance, agent coaching, and data-driven operations.

Comprehensive Call & Screen Recording
Capture every customer interaction with high fidelity and reliability
Searchable Transcripts & Segments
Access specific call moments with ease for QA and training
Compliance-Ready Storage
Ensure data security and privacy across global regulatory standards
Flexible Access Controls
Manage roles and permissions with enterprise-grade governance

Trusted AI for the World’s Leading Brands

With over 750,000 users across 1,600 enterprises in 20+ countries, Uniphore powers enterprise-scale AI for the world’s most recognized brands. From financial services to telecom, our platform delivers global reliability with local flexibility.

Your Partner for AI Transformation

With over 17 years of expertise in contact center innovation, Uniphore has been engineered from day one to solve the hardest challenges in enterprise AI—from live conversations and emotional context to multimodal workflows and unstructured data. Across industries and use cases, Uniphore delivers turnkey AI agents and applications that accelerate time to value, improve service performance, and enable more connected, intelligent customer experiences—right out of the box.

Resources

GUIDE

Build Your Own AI Blueprint

Read now

CASE STUDY

Priceline Delivers Empathy at Scale with Personalized Guidance

Read now