Jacada Customer Service Experience Products
Our primary focus is the customer service experience. We design unique products and solutions that add value when and where it matters most: at the point of contact with your customer. Allow us to guide you in selecting the right solution:
Contact Center Products
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"I have too many applications on my desktop"Jacada WorkSpace Agent Desktop- provides an improved customer service experience by streamlining the agent's interactions with a large number of systems. Read more about our award winning, and market leading, Agent Desktop solution. |
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"How can I improve First Call Resolution?"Jacada Agent Scripting- the industry leading call center scripting and business process flow tool, providing the most powerful and agile, yet easy to use, scripting environment available. |
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"My agents are struggling with complex applications"Jacada® Advisor is designed to simplify the complexity of existing customer service desktop applications and reduce the amount of training required to work with those applications.Learn More |
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"My Agents struggle with inefficient CRM interfaces"Jacada UI for CRM - the industry’s first product built to solve the problem of inefficient CRM user interfaces, allowing you to visually create new customer-centric processes on top of your existing CRM system, resulting in streamlined interactions and lower Average Handle Times. |
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Mobile Self Service
Integration and Legacy Products |
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"How can I integrate with existing applications?"Jacada Integration & Automation (Formerly Jacada WinFuse)- provides robust data integration and desktop automation capabilities, which improves efficiency and accuracy by eliminating redundant data entry, resulting in more streamlined business processes. |
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"What can I do with old legacy “green screens”?"Jacada Interface Server- the leading automated Web-enablement solution for extending and modernizing legacy host systems by generating a thin-client graphical user interface. |
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Jacada HostFuse- allows legacy applications to be "service enabled" – expose functionality contained within an existing host application as open standard Web services. |
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