Business AI Apps and Agents
Uniphore Business AI Suite
Ready-to-deploy AI applications for customer service, marketing, sales and HR - built to deliver results from day one.

Pre-Built AI Apps & Agents Ready for Business
The Uniphore Business AI Suite delivers a portfolio of prebuilt, ready-to-use applications designed to solve real problems in customer service, sales, marketing, and HR.
Built on the Uniphore Business AI Cloud, each application combines agentic automation, fine-tuned models, and knowledge-grounded intelligence. From real-time agent guidance to customer journey orchestration, to compliance and knowledge workflows, the suite delivers fast deployment, enterprise control, and immediate impact.
Applications That Work the Way Your
Business Does
Agentic AI for Contact CenterTransformation
AI-powered apps purpose-built for contact
centers — enhancing live and post-call
interactions with agentic automation and
knowledge-driven orchestration.
- Real-time agent guidance and nextbest action during live calls
- AI-driven call summarization, tagging, and outcome capture
- Intelligent self-service experiences that resolve customer queries without human intervention
- Post-call QA automation and compliance validation
- Seamless knowledge surfacing for faster resolution

System of Intelligence for Modern Marketing
AI-native CDP that turns customer
interactions and enterprise data into
strategic marketing intelligence — enabling
smarter audience targeting, dynamic
journey orchestration, and optimized
acquisition efforts.
- Build dynamic audience segments using real-time signals
- Orchestrate personalized journeys based on intent and persona
- Optimize acquisition with insights into campaign performance
- Identify key buyer moments to boost engagement
- Enrich marketing platforms with unified customer intelligence

Conversational Intelligence That Accelerates Deals
Deliver real-time insights and post-meeting
automation that help sellers engage more
effectively, track buyer sentiment, and
move deals forward with confidence.
- Analyze buyer sentiment and
engagement in real time - Automatically generate meeting
summaries and CRM updates - Identify deal risks, objections, and
next steps with AI-driven
conversation analysis - Deliver personalized coaching and
talk track guidance - Track buying signals and seller
effectiveness across the sales cycle

Smarter Hiring Starts With Smarter
Conversations
Equip hiring teams with AI-powered tools
that guide interviews, capture insights, and
drive faster, more informed hiring
decisions.
- Provide real-time interview guidance
and compliance cues - Summarize candidate responses
and key moments automatically - Recommend follow-up questions
based on role fit and behavior - Deliver post-interview insights and
hiring signals to recruiters - Ensure structured, equitable
evaluations across interviewers

Why Choose Uniphore’s Business AI Suite
Get a complete AI platform that integrates data, knowledge, models, and AI agents—bridging the gap between business context and business outcomes.
The new Gen AI-powered conversation analytics
Underpinned by Uniphore’s powerful X-Platform, U-Analyze works seamlessly with U-Capture to analyze conversational data in real-time and generate insights that are unique to your enterprise. The insights, along with the automated and manual coaching capabilities, allow enterprises to continuously improve customer experiences and engagement.
Get your data AI-ready
Capture and store every customer conversation in the cloud with U-Capture, an enterprise recorder that captures high-quality voice and screen data from every conversation across any platform. Fully open APIs provide the power to prepare and apply AI-ready data (High-quality voice and screen data, contextually rich metadata, highly accurate transcripts) across enterprise applications, enabling complete compliance and data governance.
Uplevel your Zendesk operations
Resolve customer queries faster, improve agent performance and scale your service offering with real-time agent guidance for Zendesk Chat from Uniphore. By combining Zendesk’s powerful customer support platform with U-Assist’s real-time agent guidance and workflow automation, navigate customer conversations, resolve issues on the spot and automate tedious after-call work to take your support to the next level.
Transform conversations into actionable insights
U-Self Serve’s call recording allows businesses to ensure quality and compliance, as well as understand user behavior in relation to the intelligent virtual agent (IVA). With this enhancement, business analysts have access to voice conversations for in-depth analysis to improve customer engagement and IVA performance.
Catch the moments that matter
Streamline onboarding and facilitate effective coaching with AI-generated meeting clips and playlists based on the topics that matter most. Q for Sales analyzes every sales interaction and curates specialized playlists based on the keywords or topics you want to track such as objections, competitor mentions, product features and more.
Explore the Q for Sales + HubSpot integration.
Gain unparalleled visibility into what is happening in every deal with the Q for Sales and HubSpot integration. Equipped with real-time data and insights, your sales teams can approach prospects and clients with confidence, knowing they have actionable insights from every sales interaction at their disposal.
This is Business AI That Delivers
20%
productivity lift
7×
AI deployed faster
3×
ROI in weeks
Unleash the full potential of your voice and screen recordings

Test drive Q for Sales Meeting Co-Pilot.
Try Q for Sales Meeting Co-Pilot for 30 days. Risk free.
Test Drive includes
Enabling you to capture, analyze and understand the moments that matter most while streamlining your pre- and post-meeting workflows.

You agree that if you choose to purchase of a license to Uniphore products or services, such purchase is not contingent on the delivery of any future functionality, development, roadmap or features, or dependent on any oral or written public comments made by Uniphore regarding future functionality or features not currently available as a general availability release and you understand and agree that any features or functions of services or products referenced on herein may not be currently available or may not be currently available as a GA release.
Uniphore AI-native Applications
Enterprise AI solutions that deliver engaging customer and employee experiences.

Capture 100% of your conversations with complete and open access to your data for AI, analytics, and compliance.
Learn more
Enhance the self-service experience with virtual agents that understand, empathize and resolve issues at scale.
Learn more
Boost agent productivity with real-time guidance, knowledge assist and Gen AI-powered conversation summaries.
Learn about U-Assist
Leverage Generative AI to uncover hidden trends, emotions and actionable insights across all customer calls.
Learn moreQ for Sales
Enable sales teams to collaborate and close deals faster with real-time emotion and conversational AI insights.
Learn moreQ for Recruiting
Help HR and recruitment teams prepare, interview and connect with candidates faster and more effectively.
Learn moreCDP
Uniphore CDP is the AI-first, composable customer data platform designed for enterprise brands to activate customer data anywhere.
Learn moreFor us, it wasn’t about adding AI for the sake of it—it was about deploying agents that could operate with real autonomy and deliver measurable CX improvements.Uniphore’s Agentic Layer gave us that edge, with pre-built and custom agents that scaled across our contact centers globally.
Agentic AI for Contact Center Transformation
AI-powered apps purpose-built for contact centers — enhancing live and post-call interactions with agentic automation and knowledge-driven orchestration.
- Real-time agent guidance and nextbest action during live calls
- AI-driven call summarization, tagging, and outcome capture
- Intelligent self-service experiences that resolve customer queries without human intervention
- Post-call QA automation and compliance validation
- Seamless knowledge surfacing for faster resolution
Marketing AI
AI Agents that activate customer data to drive personalized engagement, orchestrate campaigns, and maximize ROI across every channel.
- Knowledge Assistance Agent
- Audience Segmentation Agent
- Experience Decisioning Agent
- Performance Intelligence Agent
Sales AI
AI Agents that help sales teams listen better, learn faster, and close more—by turning every conversation into a competitive advantage.
- Meeting Intelligence Agent
- Real-Time Enablement Agent
- Follow-Up Assistant Agent
- Sales Coaching Agent
People AI
AI Agents that supercharge the hiring process by automating prep, improving candidate conversations, and helping recruiters focus on building meaningful relationships.
- Interview Intelligence Agent
- Recruiter Enablement Agent
- Follow-Up Automation Agent
- Recruiting Insights Agent