Genesys and Uniphore:
Intelligent Conversational Automation in the Cloud
Better Agent Experience and Customer Outcomes with Uniphore and Genesys
Conversations are vital to delivering world-class customer support and experiences. Uniphore’s powerful conversational automation products are now available for Genesys Cloud and Genesys Engage customers: U-Assist In-Call delivers real-time agent guidance, while U-Assist Aftercall saves agents’ valuable time on summarizing calls and ensuring that all promises made to customers are captured and fulfilled.
Pre-programmed agent guidance will:
- Ensure consistency on every call
- Provide quicker access to information
- Deliver high-quality call summaries
- Drive business intelligence and actionable insights
Business Benefits
With the Uniphore and Genesys integration you can adapt your agent guidance tools quickly, enabling low-code/no-code capabilities with shared workflows across various Uniphore applications on a single platform with embedded RPA.
- Reduce agent onboarding time
- Lower agent handling times
- Increase up-sell and cross-sell opportunities
- Improve agent performance and productivity
- Minimize costly errors
- Reduce repeat calls
- Provide consistently exceptional customer service
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Genesys
The experiences you create are just as important as the products or services you sell—provide seamless experiences that consumers will remember, all with the ease and agility of Genesys‘ unified contact center platform.
Industries Supported
See how we're transforming after-call work.
And how industry leaders are automating after call work with Uniphore
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Sources
- Genesys | https://genesys.com
- Uniphore | Press Release
- Genesys | https://www.genesys.com/explore/ai-journey/en/index.html