Uniphore Glossary of Terms

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Cognitive Search

Cognitive search refers to an advanced search technology that leverages artificial intelligence (AI) to enhance the traditional search experience. It goes beyond keyword-based queries by understanding context, intent, and meaning to deliver more accurate and relevant results.

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A
Abandonment Rate
After Call Work (ACW)
Agent Assist
Agent Coaching
Agent Guidance
AI Chatbot
AI Data Preparation
AI Knowledge
AI Ready Data
AI Training Data
Automatic Speech Recognition (ASR)
Average Handle Time (AHT)
Average Wait Time (AWT)
B
Brand Advocacy
Buyer Engagement
Buyer Sentiment
C
Call Center Analytics
Call Center Compliance
Call Center Monitoring
Chatbot
Cognitive Search
Compliance Recording
Computer Vision (CV)
Conversation Analytics
Conversational AI
Conversational Chatbot
Conversational Intelligence
Customer Engagement Management
Customer Experience (CX)
Customer Experience Analytics
Customer Interaction Analytics
Customer Loyalty
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Sentiment Analysis
D
Data Aggregation
Data Capture
Data Cleansing
Data Connectors
Data Curation
Data Enrichment
Data Governance
Data Ingestion
Data Lineage
Data Normalization
Data Orchestration
Data Preprocessing
Data Science Platform
Data Transformation
E
Embedding
Emotion AI
Emotional Intelligence
Emotional Quotient (EQ)
Enterprise AI
Explainable AI (XAI)
Extract, Transform, Load (ETL) solution
F
Fine Tuning
First Call Resolution (FCR)
G
Generative AI
Generative AI Software
Guided Workflows
H
Hybrid Search
I
Indexing
Instruction Fine Tuning
Intelligent Applications
Intelligent Decision Support
Intelligent Virtual Assistant
Interaction Analytics
K
Knowledge Base
L
Large Language Model (LLM)
LLM Training Data
M
Metadata Management
Multimodal Conversational AI
Multimodal Data
N
Natural Language Processing (NLP)
Natural Language Understanding (NLU)
Net Promoter Score (NPS)
P
Promise Management
Q
QA Automation
R
Real Time Data Processing
Real-Time Agent Assist
Relevance Feedback
Retrieval-Augmented Generation
Revenue Intelligence
Revenue Operations
Role-Based Access Control (RBAC)
S
Sales Engagement
Sales Operations
Sales Performance Management
Self-Service
Similarity Search
Speech Analytics
V
Value-Based Sales
Vector Dataset
Virtual Assistant
Virtual Sales
Voice Analytics
Voice Biometrics