Meet the Uniphore Business AI Suite
for Customer Service

Power the entire customer service journey with purpose-built AI solutions for the enterprise.

The Future of Customer Service Starts Here

Uniphore’s Business AI Suite delivers end-to-end contact center transformation—spanning secure interaction recording, intelligent self-service, real-time agent assistance, and AI-powered conversation intelligence.

Built on our unified AI platform, the Business AI Suite powers enterprise-grade capabilities across data, knowledge, models, and agentic workflows—enabling teams to deploy AI applications that deliver better outcomes, faster.

The Business AI Advantage for Customer Experience

Out of the Box Impact

 
Uniphore’s AI solutions are built for the contact center’s toughest challenges—handling high-volume inquiries, guiding agents in real time, and uncovering hidden insights—so teams can drive impact without reinventing the wheel.

Smarter Agents, Smarter Decisions

With built-in GenAI and agentic capabilities, the Business AI Suite empowers frontline teams to resolve issues faster, make informed decisions in the moment, and reduce costly manual tasks.

Enterprise-Ready by Design

Built to meet the demands of global contact centers, the Business AI Suite offers flexible deployment, robust security, and seamless scalability—ensuring compliance and performance at every level.

Conversation Insights Agent

GenAI Conversation Intelligence

Streamline your AI model stack with unified orchestration, automated fine-tuning, and high-performance inference — built for enterprise scale.

Self-Service Agent

Autonomous AI Agents

Augment your contact center with autonomous AI agents that deliver 24/7, human-like support. Self-Service Agent engages customers across voice and digital channels, delivering accurate answers grounded in enterprise knowledge—resolving issues quickly and enabling a smarter, frictionless self-service experience.

Real-time Guidance Agent

Real-time Agent Assist

Empower agents with real-time, AI-driven support that adapts to every conversation. Real-time Agent Assist surfaces the right knowledge, provides in-the-moment guidance, and automates tedious post-call tasks—boosting efficiency, accuracy, and consistency across the contact center.

Communication Recording Agent

Enterprise Communication Recording

Securely record, store, and access every interaction with full compliance and enterprise control. Communication Recording Agent captures voice and screen activity across channels—enabling robust quality assurance, agent coaching, and data-driven operations.

Trusted AI for the World’s Leading Brands

With over 750,000 users across 1,600 enterprises in 20+ countries, Uniphore powers enterprise-scale AI for the world’s most recognized brands. From financial services to telecom, our platform delivers global reliability with local flexibility.

Your Partner for AI Transformation

With over 17 years of expertise in contact center innovation, Uniphore has been engineered from day one to solve the hardest challenges in enterprise AI—from live conversations and emotional context to multimodal workflows and unstructured data. Across industries and use cases, Uniphore delivers turnkey AI agents and applications that accelerate time to value, improve service performance, and enable more connected, intelligent customer experiences—right out of the box.

Resources

GUIDE

Build Your Own AI Blueprint

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CASE STUDY

Priceline Delivers Empathy at Scale with Personalized Guidance

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See the Business AI Suite in Action

Explore how the Business AI Suite can help you deliver faster, smarter customer service at scale.