Communication Recording Agent
AI-Ready Communication Recording
Meet regulatory standards and unlock AI automation with secure, policy-driven voice and screen capture.
More Than Recording—Compliance, Scale, and AI Readiness in One Platform
Capture enterprise-grade voice and screen data to ensure compliance, support AI initiatives, and scale securely in the cloud—without disrupting existing workflows.
Benefits
Unlock Raw Call Data for Deeper Insights and AI Use
Get direct access to raw, uncompressed call data for post-call analytics, AI applications, and downstream insights. Designed for extensibility and enterprise readiness.
Flexible, Secure Architecture
Leverage modern cloud-native architecture with flexible storage options, including BYOS (Bring Your Own Storage) with secure, scalable deployment — no additional hardware overhead.
Enterprise-Ready Compliance
Support regulatory requirements (MiFID II, Dodd-Frank, PCI DSS, GDPR) with built-in compliance controls, audit trails, and robust monitoring of system access and data actions.
Maintain Compliance in Every Conversation While Recording Powerful AI-Ready Data
Ensure regulatory adherence with built-in policies, audit trails, and secure access controls across all recorded interactions.
Get Advanced Call Capture and Monitoring
Capture high-quality, uncompressed stereo audio with multi-channel support for structured storage at scale. Enable real-time supervision through live call monitoring features—letting authorized users listen in and guide interactions as they happen.
Flexible Policy Management and Call Control
Gain granular control with customizable policy engines that manage recording, retention, storage, and export settings. Filter, search, replay, annotate, lock, and manage screen-recorded calls with powerful post-call tools.
Enterprise-Grade Security and Governance
Protect sensitive data with enterprise-level authorization controls and built-in audit capabilities. Track every action across the system—who accessed data, what was done, and when—for full accountability and regulatory readiness.
Enterprise Call Recording and Compliance Resources
Frequently Asked Questions
Communication Recording Agent addresses critical challenges in capturing and utilizing conversational data for AI transformation and regulatory compliance. Here’s how:
- High-Quality Data Access: Communication Recording Agent provides high-quality, uncompressed voice and screen data, ensuring that your data is ‘AI-Ready’ and supports effective AI strategies. This means better data input translates to superior AI output.
- Cost and Accessibility Issues: Unlike some recording vendors that restrict access to voice data through additional charges, file compression, or batch-only availability, Communication Recording Agent offers seamless, real-time access to your data.
- Integration and Flexibility: With open APIs, Communication Recording Agent ensures that your valuable data is readily available in real-time and post-call, supporting not only Uniphore offerings but also any other custom use cases you wish to implement.
Measuring ROI for Communication Recording Agent involves evaluating several key benefits:
- High-quality, uncompressed audio, ensuring superior data integrity without the added costs of data compression.
- Gain complete control and immediate access to your data without additional charges, unlike competitors who may impose fees for access.
- Reduce the overall cost of ownership by deploying to the cloud to minimize infrastructure and maintenance expenses.
- Accurately capture and retain conversations as evidence for legal and compliance purposes, enhancing your ability to document what was said in any interaction.
AI ready data is data that is optimized for use with AI systems, tools, and workflows.
To be “AI-ready,” recording data must be accurately captured, transcribed, and formatted for AI use. Unlike humans, who can distinguish spoken data from background noise and interpret context naturally, AI engines require high-quality audio to analyze and “understand” what is being said.
This can include high-quality audio and screen data, contextually rich metadata, highly accurate transcripts, and more.
It is important that your data is clean and complete to ensure that your AI applications can properly utilize the information, and ultimately, help you accomplish your goals – whether that’s drawing insights, automating workflows, improving customer service, or aiding your agents.
When data is not “AI-ready,” you run the risk of fueling your AI tools with incomplete information, which undermines your efforts of data-driven improvements.
- Ease of value expansion to other Uniphore products built on the Uniphore platform
- The industry’s most open API for full operational control, no additional cost to access their own data
- High-quality, uncompressed stereo recording: Access to all voice and screen data at any time
- Free transcription with Uniphore supported languages added to the offering.
If you want to learn more about Communication Recording Agent contact center call recording software and our other AI solutions, book a demo with our team today.