Uniphore Customer Service AI
Uniphore Marketing AI
Uniphore Sales AI
Uniphore People AI
Worldwide Retail Customer Data Platforms 2025
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. The Capabilities score measures supplier product, go-to-market and business execution in the short-term. The Strategy score measures alignment of supplier strategies with customer requirements in a 3-5-year timeframe. Supplier market share is represented by the size of the icons.
In the 2025 IDC MarketScape: Worldwide Retail Customer Data Platforms, Uniphore was named a Leader—recognized for our differentiated approach to composable architecture and AI innovation.
We help retailers deliver on what matters most: relevance, loyalty, and ROI. Here’s how:
IDC MarketScape: Worldwide Retail Customer Data Platforms 2025