)
X-Platform Integrations
The X-Platform allows easy integrations to some of the most common contact center communication platforms and customer relations management tools used in your enterprise.
Text, Chat & Email Channels
Contact Center
Infrastructure
Collaboration
UC/Dialer
CRM
Contact Center Integrations
The X-Platform enables our products to be completely agnostic to the contact center vendors your enterprise uses. We support Genesys, Cisco, Five 9, Twilio and many others. And with the acquisition of Red Box, Uniphore now offers real-time media and metadata collection through the X-Platform, which opens up integrations to a wide variety of contact center platforms.
Sales Enablement Platforms
X-Platform integrates seamlessly with sales enablement platforms to unlock deeper buyer insights and augment your Sales team’s engagement capabilities. Utilizing Q for Sales, sellers can accurately analyze buyers’ words and tone to get a read on their emotional state and level of engagement as well as key moments that impact the buying process.
Communication Platforms
In addition to contact center integrations, X-Platform also integrates with other communication platforms to support your Sales team and drive self-service experiences. U-Self Serve can be integrated into any of the most popular communication platforms as a chatbot. Similarly, Q for Sales works with these platforms to analyze your Sales conversations.
Customer Relations Management
X-Platform can integrate with the most common customer relations management software to keep track of all the touchpoints with customers. Whether it is pulling up customer information or automatically pushing a summary of a conversation to the CRM, Uniphore natively supports a wide variety of use cases.
