The Edit button displays the Chat Settings page in Edit mode, enabling you to configure your chat settings. The settings specified should be the ones that are defined for your organization by your chat provider. Currently, the supported chat provider is LivePerson.

The following procedure explains how to configure initial chat settings. After you define your settings, the same procedure is used to modify current settings.

To define chat settings:

1.At the right upper corner of the Chat Settings page, click Edit.

The Chat Provider dropdown list appears.

2.From the dropdown list, select Live Person.

Chat settings are displayed.

3.Enter your account and your application key in the appropriate textboxes.

4.If desired, in the Description field, enter comments or relevant notes.

5.At the right upper corner of the page, click Save.

A confirmation message is displayed, and settings on the Chat Settings pages are updated.