The Chat Settings page allows you to establish communication between the Jacada Interact server and your chat provider. Once chat settings are configured, chat operations are sent to the server, so they can be used for Interaction auditing purposes.

The following auditing information is collected when the user clicks the Chat button:

•Timestamp and all other available information about the user and the Interaction instance

•The Interaction element from which chat was initiated from (Question ID or Statement ID)

The following auditing information is collected when a chat with an agent is initiated:

•Timestamp and all other available information about the user and the Interaction instance

•Chat queue

•The Interaction element from which chat was initiated from (Question ID or Statement ID)

The following sections describe:

•The Chat Settings Page

•Defining Chat Settings

•Deleting Chat Settings