AgentOptions Object Specification
Contents
Properties of the agentOptions object are listed and described in the following table. Only the authentication property is mandatory.
Some of the properties listed below are also configured in the Agent Application settings defined in the Jacada Interaction Server Admin Console. The values set here override those set in the Admin Console.
Property |
Type |
Description |
|---|---|---|
layout |
LayoutOptions |
Controls the layout and appearance of the widget. For details, refer to LayoutOptions Object Specification. |
connection |
ConnectionOptions |
Defines details for connecting to the Interaction Server. For details, refer to ConnectionOptions Object Specification. |
authentication |
AuthenticationOptions |
Defines authentication options of the widget against the Interaction Server. For details, refer to AuthenticationOptions Object Specification. |
savedInteractionsTimeframe |
number |
Defines the number of days to go back when retrieving saved Interactions. The default value is 30. |
mode |
string |
Defines the mode of operation of the Agent Application: •FULL: The application has full functionality. This is the default value. •HISTORY_ONLY: Only the History Flow tab is available. (The agent may not start new Interaction instances.) |