startInteraction(objectId:string, objectName:string

None

Starts an Interaction with a given objectId and name.

agentapp.startInteraction("51ad9318f7a431cd1f0c6ee6",
"myInteraction");

next(instanceId:string)

None

Clicks the Next button on the tab belonging to a given instanceId. After Next is clicked, the callback function is called.

function performNext() {
      agentApp.next(instanceid);

back(instanceId:string)

None

Clicks the Back button on the tab belonging to a given instanceId. After Back is clicked, the callback function is called.

function performBack() {
      agentApp.back(instanceid);

registerEvent(eventName:string, callback([event params]));

None

Registers an event with the callback that is invoked when the event is triggered. For a list of available events, refer to Listening for AgentApp Events.

agentApp.registerEvent('started', function(e) {
intid.value=e.objectInstanceId;
instanceid = e.objectInstanceId;
});

getCurrentInstanceId()

string

Returns the instanceId of the currently selected tab.

function getCurrentInstanceId() {
       str = agentApp.getCurrentInstanceId();

getActiveInteractionIds()

string [ ]

Returns an array of the InstanceIds of all the currently active Interactions (in all tabs of the widget).

function getActiveInteractionIds() {
      var ids = agentApp.getActiveInteractionIds();

loadHistory(uniqueId:string, [tipText:string], [closeDelay:integer milliseconds],[loadHistory:boolean])

None

Opens a new History Flow tab. The string is a unique ID number of an Interaction instance. The following optional parameters are available:

•tipText: This text is displayed in a tooltip over the new tab.

•closeDelay: Closes the tooltip after the specified number of milliseconds passes.

•loadHistory: This flag defines whether or not to switch to the History Flow tab after it is opened.

agentapp.loadHistory(0812002, "myTooltipDescription", 50);