This guide provides descriptions of network protocols implemented by a Jacada Interaction Server client terminal when interfacing with the Interaction Server. APIs that can be used by third parties (e.g., Agent Application, Jacada WorkSpace, etc.) are presented in detail.

The guide includes the following main sections:

•Introduction: Provides a general overview and a description of the URI scheme convention.

•Transport and Architecture: Describes request and response characteristics.

•API Methods: Describes the methods designed to exchange requests and responses relevant to obtaining Interaction data.