Web Self Service Client
Contents
This client is a self service application that is designed to be run on the customer’s desktop or laptop computer. Using this web application, customers can perform self service Interactions directly from a company’s website, using the J-Interactscript engine. The underlining technology of the application involves modification of the AgentApp class to accommodate the needs of self service client. (For more information about the the AgentApp class, refer to the Agent Application Guide.)
The Web Self Service application offers the following advantages:
•It can run on older browsers that don’t support HTML5 IE8 and up.
•It can be integrated into an existing website without obstructing the site’s content.
•It supports a modified version of the Agent Application (unnecessary parts of the application are removed).
•It supports the ability to open a separate chat window.
In addition, the Interaction server can reside on a web server other than the customer’s website, allowing cross domain Ajax communication with an IE8 browser.
The following sections describe:
•UI Elements of the Web Self Service Client