Interaction Designer User Guide

Provides a detailed description of the Interaction Designer, with explanations of how to use the application. The book is intended for business analysts, system integrators, and other designers who create and manage Interaction flows.

Jacada Interaction Server Administration Guide

Describes the Interaction Server and its features, and explains how to work with the Jacada Interaction Server Admin Console. The book is intended for administrators and other system managers.

Agent Application Guide

Describes the dedicated web application for call center agents. The book is intended for end users, as well as for developers and system integrators.

Jacada Interaction Server Installation Guide

Describes the installation operation for the web server, including all required configuration settings and post installation procedures.

Jacada Interaction Server API Guide

Describes the network protocols implemented by a Jacada Interaction Server client terminal when interfacing with the Jacada Interaction Server. The book is intended for developers and system integrators.

Interaction Data API Guide

Presents APIs that can be used by third parties (e.g., Agent Application, Jacada WorkSpace, etc). The book is intended for developers and system integrators.

Self Service Client Quick Start Guide

Describes setup and integration procedures for the Mobile Self Service and the Web Self Service clients. The book is intended for developers and system integrators.