This document provides step-by-step instructions to guide you through the most common flows that are used when working with Jacada Interaction Server. The following topics are presented:

•Creating Your First Interaction: Explains how to create a simple Interaction using basic elements, such as Statements, Questions, and Choices.

•Publishing and Running Interactions: Presents publishing guidelines and describes how to access and run Interactions from the various Jacada Interaction Server clients.

•Designing a Yes/No Question: Explains the role of this Question type in an Interaction, and details how to build the Question and the elements that follow it.

•Creating Decision Elements: Describes the Decision item, and presents a sample Interaction flow featuring this element.

•Using Custom Variable Types: Custom variable types are variables that contain a set of fields related to a specific object. This use case example explains how to add custom variable types in the Admin Console and how to create and use custom variables in the Interaction Designer.

•Getting Information from External Data Sources: Describes how to use web service integration points and other Interaction elements to retrieve and manipulate information from external data sources.

•Working with Collections: A collection is a type of user variable that contains a list of items. This use case example explains how to receive a collection of customers, select some customers from the collection, and then display information about the selected customers.