Jacada Interaction Server uses web service integration points to retrieve information from external data sources. Both SOAP and REST integration points can be defined in the Admin Console. The Integration Point Interaction element, in the Interaction Designer, enables designers to obtain and manipulate the information received from an integration point.

In the following example, we will use a sample data source (REST service) representing a CRM system, and perform the following sequence:

1.Create a REST integration point to retrieve specific customer data.

2.Create an Integration Point Interaction element that receives a customer's response to a Question as input, and returns a custom variable as output.

3.Allocate the values of the fields of the custom variable into simple variables.

4.Display the received values in a Statement.

The Interaction will appear as follows: