System Variables

Contents

These variable definitions are predefined and hard-coded as part of the Interaction Designer installation, and there is no option to modify definitions through the UI. However, these variables can be used and allocated with values at any stage during the Interaction workflow.

System variables can be viewed and updated using the System Variables tab of the Variables Definition dialog. (To access the dialog, from the Edit menu, select Variables.)

Preconfigured system variables that are provided with the Interaction Designer are listed in the following table. Initial values can be allocated by the designer, but cannot be added, removed, or modified.

Variable Name	Type	Initial Value	Notes
Agent Skill	Text	“”
Call Now Phone Number	Text	“1-800=0000000”	Used in the Call Now functionality, as the target number to dial.
Call Now Target Description	Text	“Call Center”	A description of the target to call, e.g., call center, financial department, etc.
Customer ID	Text	“”
Customer Profile	Text	“”
First Name	Text	“”
Language	Text	“”
Last Name	Text	“”
Page Title	Text	“”
Phone Number	Text	“”
Target Telephony Queue	Text	“”	Used for routing purposes. May hold a Queue ID, to make the Queue ID name a more user-friendly one.

1.From the Element Explorer pane, expand the Variable elements node. Under System Variables, right-click on the name of the relevant variable, and select Edit.

The Variable Definition dialog opens.

2.In the Value field, enter the desired initial value.

3.Click OK.

The new value is defined.