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Palo Alto, CA – September 3, 2024 – Uniphore, one of the world’s largest AI-native companies, announced that it has been recognized in 12 Gartner Hype Cycle reports focused on the critical AI and analytics technologies that are fueling rapid developments across enterprise organizations worldwide. Uniphore believes this recognition is a testament to the company’s unwavering focus on enterprise customers’ needs and world-class Enterprise AI innovation.
The 2024 Hype Cycles reflect the overarching business priorities for today’s enterprise organizations, including “themes such as advancing human-machine synergies, balancing AI imperatives with risks and exploring new frontiers of computing [which] are emerging as major new areas of investment.”
Uniphore believes these reports are a valuable tool and offer crucial insights for organizations navigating the rapidly evolving technology landscape by giving them a comprehensive view into the maturity, adoption, and business impact of technologies such as Enterprise AI.
“Gartner’s focus on the evolving needs of enterprises and how they can better leverage AI innovations and the power of analytics to build stronger organizations aligns perfectly with Uniphore’s vision for a more human-centric future of AI adoption,” said Tushar Shah, Uniphore’s Chief Product Officer. “We’re proud to be featured in 12 Gartner Hype Cycle reports this year, reflecting the strength, breadth, and market impact of Uniphore’s multimodal, enterprise-class AI approach.”
For example, Gartner recognized Uniphore as a Sample Vendor in the Emotion AI space, noting that “Emotion AI is considered transformational as it turns human behavioral attributes into data that will have a large impact on human-machine interfaces (HMIs). Machines will become more “humanized” as they can detect sentiments in many different contexts. Furthermore, the emergence of multimodal AI models trained with text, audio and images can be used to provide emotional insights.”2 Gartner also noted that “we see the technology expanding to other verticals and use cases, including healthcare (diagnostics), sales enablement and employee wellness.”
Uniphore leverages Emotion AI, combined with Generative AI and Knowledge AI to build its X platform and ensure businesses can access the full potential of their data through voice, video or text. The X platform has the power to transform the end-to-end experience across multiple use cases – including contact center, HR, IT Service Desk and sales – and create a better experience for customers and employees.
Gartner clients can read the additional Gartner Hype Cycle reports that include Uniphore as a Sample Vendor in the Gartner portal, including the 2024 reports for:
- Revenue and Sales Technology2
- Natural Language Technologies3
- Healthcare Data, Analytics and AI4
- Digital Marketing5
- K-12 Education6
- User Experience7
- Local Government8
- Future of Enterprise Applications9
- Digital Government Services10
- Higher Education11
- Digital Advertising12
- Future of Work13
Learn more about Enterprise AI from Uniphore today www.uniphore.com
- 2024 Hype Cycles: New Computing Frontiers, Human-Machine Synergy, and AI Imperatives and Risks, 20 August 2024
- Hype Cycle for Revenue and Sales Technology, 2024, 17 June 2024, Guy Wood, Adnan Zijadic, Melissa Hilbert, Ilona Hansen, Varun Agarwal
- Hype Cycle for Natural Language Technologies, 2024, 29 July 2024, Bern Elliot, Adrian Lee, Gabriele Rigon
- Hype Cycle for Healthcare Data, Analytics and AI, 2024, 20 August 2024, Jeff Cribbs
- Hype Cycle for Digital Marketing, 2024, 23 July 2024, Claudia Ratterman, Tia Smart
- Hype Cycle for K-12 Education, 2024, 24 July 2024, Saher Mahmood
- Hype Cycle for User Experience, 2024, 18 June 2024, Frank O’Connor, Mabeeha Ahmed, Will Grant
- Hype Cycle for Local Government, 2024, 1 August 2024, Robert Stoneman
- Hype Cycle for the Future of Enterprise Applications, 2024, 1 August 2024, Tad Travis, Stephen Emmott
- Hype Cycle for Digital Government Services, 2024, 8 July 2024, Daniel Snyder, Arthur Mickoleit
- Hype Cycle for Higher Education, 2024, 29 July 2024, Marlena Brown
- Hype Cycle for Digital Advertising, 2024, 7 August 2024, Mike Froggatt, Quentin Moses
- Hype Cycle for the Future of Work, 2024, 18 July 2024, Tori Paulman, Emily Rose McRae, Helen Poitevin, LJ Justice, Lacy Lei
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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
For more information about Uniphore, please contact: [email protected]
For additional information on the U and Q product lines, please click here. To stay up to date with the latest commentary, follow Uniphore’s blog, or connect on LinkedIn, X, Facebook, or Instagram.
About Uniphore
Uniphore is one of the largest B2B AI-native companies – decades-proven, built-for-scale, and designed for the Enterprise. The company drives business outcomes, across multiple industry verticals, and the largest global deployments. Uniphore infuses AI into every part of the Enterprise that impacts the customer. We deliver the only multimodal AI architecture centered on customers that combines Generative AI, Knowledge AI and Emotion AI and Workflow Automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video, text, and how to analyze all types of data. As AI becomes more powerful, every part of the Enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in service of creating the most human processes and experiences for customers and employees.