When the Agent Application is used as a standalone program, it is accessed from the browser by entering the relevant URL (HTTP and HTTPS are supported). The application key must be appended to the URL.

The format of the access URL is: http://[host:port]/agent-app/?accountId=[accountId_defined]&appkey=[appkey_defined]

For example: http://123.123.154.19:8080/agent-app/?accountId=12345678&?appkey=486f4918-bbbd-4dbe-b094-4f3a778faccb

After entering the URL, you may be redirected to a Login page. The need for login is determined by the application settings configured in the Jacada Interaction Server Admin Console. For details about the Login page, refer to Logging In.

Jacada Interaction Server provides the following options that facilitate access to the Agent Application and offer extra functionality:

•Using a Direct URL: This URL accesses a specified Interaction and its variables.

•Passing Agent ID in the URL: This URL passes the Agent ID to the server, for auditing purposes.

•Loading a Dynamic Theme: Explains how to load a theme in the access URL.