A direct URL to the Agent Application is a URL that accesses a specific Interaction, bypassing the Login page and the Interactions tab. Direct links can be used to access an Interaction that is in progress (Interaction ID link), or an Interaction that has been completed (History Flow link).

Direct Access to a Live Interaction

The format of a direct URL to an active Interaction is:
http://[host:port]/agent-app/?accountId=[accountId_defined]?appkey=[appkey_defined]&interaction=[interaction id]

For example: http://123.123.154.19:8080/agent-app/?accountId=12345678?appkey=486f4918-bbbd-4dbe-b094-4f3a778faccb&interaction=abcd-123456

Interaction variables may be passed in the direct URL, so that when the Interaction instance starts, the variable values will be automatically populated in the pages of the Interaction. In the following example, the URL will launch the Interaction with id=abcd-123456 and will populate the Var1 and Var2 Interaction variables:

http://123.123.154.19:8080/agent-app/?accountId=myAccount&appkey=486f4918-bbbd-4dbe-b094-4f3a778faccb&interaction=abcd-123456&Var1=abc&Var2=123

Direct Access to a Completed Interaction

The format of a direct URL to a closed Interaction is:
http://[host:port]/agent-app/?appkey=[appkey_defined]&uniqueId=[unique id]

For example: http://10.90.17.160:8080/agent-app/?appkey=0d7d20b6-e0aa-45bc-9f8c-98c77451b67a&uniqueId=0909015

Using this type of direct link accesses the History Flow tab. This tab provides a read-only summary of the entire Interaction. For more details, refer to Viewing Interaction History.