The History Flow tab provides a read-only view of data related to a specific Interaction instance. The unique ID number of the relevant instance is listed in parentheses to the right of the tab name. Below the tab name, several sub-tabs appear, each of which displays different types of information about the selected Interaction.

The following sections describe:

•Accessing the History Flow Tab

•Viewing the Interaction Flow

•Viewing User Input

•Viewing Device Data

•Viewing the History Popup from a Chat Session