Jacada Interaction Server

Agent Application Guide

Opera Bug

Contents | Index

• Overview
  • Certified Browsers
  • Relevant Documentation
• Accessing the Application
  • Using a Direct URL
  • Passing Agent ID in the URL
  • Loading a Dynamic Theme 
  • Logging In
• Configuring the Widget Option
  • Creating an AgentApp Widget
    • AgentOptions Object Specification
    • LayoutOptions Object Specification
    • ConnectionOptions Object Specification
    • AuthenticationOptions Object Specification
  • Controlling the AgentApp Widget in Runtime
  • Listening for AgentApp Events
  • LoadedArgs Object Specification
  • ErrorArgs Object Specification
  • Examples
• Home Page
• Starting New Interactions
  • Working with Multiple Interactions
• Searching for Interactions
• Navigating Through Interactions
  • Adding Notes
  • Viewing the Information Area
  • Closing Interactions
  • Saving Interactions
    • Working with the Saved Interactions Grid
• Opening Saved Interactions
• Viewing Interaction History
  • Accessing the History Flow Tab
  • Viewing the Interaction Flow
  • Viewing User Input
  • Viewing Device Data
• Viewing the History Popup from a Chat Session

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