Jacada Interaction Server

Administrator Guide

Opera Bug

Contents | Index

• Introduction
  • Product Overview
  • System Components
  • Interaction Life Cycle Management
  • Relevant Documentation
• Accessing the Admin Console
  • Admin Console Home Page
• Managing Your Account
  • Defining Your Account Information
    • Updating Account Information
    • Managing Your License
  • Managing Users
    • Working with the Users List
      • Viewing and Updating User Details
      • Changing a User's Password
    • Creating New Users
    • Inactivating Users
• Managing Your Applications
  • Inactivating Applications
  • Reactivating Applications
  • Authentication Overview
    • Oauth2 Authentication Workflow
    • AuthLink Authentication Workflow
    • Configuring AuthLink Authentication
  • Understanding Application Settings
    • Admin Console
    • Interaction Designer
    • Agent (History Only)
    • Agent Application Settings
    • Mobile Self Service Application
    • Web Self Service Application Settings
  • Regenerating the Application Key
  • Adding Applications
• Managing Interactions
  • Working with the Interactions Grid
  • Viewing and Modifying Interaction Details
  • Working with Interaction Versions
    • Viewing and Updating Version Details
  • Running Interactions
  • Changing Interaction Status
  • Deleting Interactions
• Managing Images
  • Building Your Image Directory
  • Working with the Images Grid
  • Adding Images to the Images Grid
  • Updating Images
    • Modifying Image Details
    • Uploading Additional Image Instances
    • Exchanging and Removing Images
  • Exporting Images
  • Deleting Images
• Managing Integration Points
  • Viewing the Integration Points Grid
  • Working with Integration Points
  • Adding New Integration Points
    • Adding a SOAP Integration Point
      • Creating New Custom Types in SOAP IP Responses
    • Adding a REST Integration Point
      • Working with Custom Types in REST IP Responses
• Managing Interaction Variables
  • Working with the Interaction Variables Grid
  • Viewing and Modifying Variable Details
  • Adding Interaction Variables
  • Deleting Interaction Variables
• Managing Custom Variable Types
  • Viewing and Modifying Custom Variable Types
  • Adding Custom Variable Types
  • Deleting Custom Variable Types
• Managing Server Settings
  • Configuring Chat Settings
    • The Chat Settings Page
    • Defining Chat Settings
    • Deleting Chat Settings
  • Configuring Email Settings
    • Updating Email Settings
• Managing the System
  • Managing System Administrators
    • Viewing and Updating System Administrator Details
    • Adding System Administrators
    • Inactivating System Accounts
  • Managing Server Accounts
    • Adding Accounts
    • Inactivating Accounts

© 2013 Jacada